Accessibility

At JORVIK Viking Centre we want to make sure that we deliver a welcoming and enjoyable environment for all visitors.

Download our Accessibility Guide Here

Please find below information, resources and facilities for visitors with disabilities or additional access needs.

Discover our facilities quickly using the links below:

Admissions and Shop Access

Our admissions and shop areas are both accessed from street level and our admissions doors are always open to allow easy access for wheelchair users and pushchairs.

Visitors with disabilities or additional access needs do not have to wait in the queue. Please speak to the Viking staff member at the head of the queue or one of our Admissions Team and they will direct you to the next available admissions till.

Access Information for Wheelchair and Mobility Scooter Users

Wheelchair and mobility scooter users must pre-book to ensure their visit at their designated time. Call 01904 615505 to make a booking.

As most of the attraction is underground, wheelchair access to the JORVIK Viking Centre is restricted to one wheelchair user in the building at any one time.

Your visit also allows use of our manual wheelchair if required.

Our Admissions area is a flat smooth surface with a lower desk area to the right as you enter. There is a lift that will take you to the start of your visit.

Our ride consists of moving capsules that transport visitors around to enjoy the sight, sounds and smells. One of the capsules is fitted with a modified space for wheelchair users to enjoy the ride without having to leave your wheelchair. Once you are inside the attraction, a member of our Technical team will come and talk to you about experiencing the ride and will escort you to the boarding point to provide assistance.

Please note that large electric wheelchairs can sometimes struggle to get on our ride but we do have our own manual wheelchair which you can transfer into if you are able.

Due to the limited space of our galleries and the use of a ride, we are unable to cater for mobility scooters. If you are able to walk there is a lift to use to get into the centre and all of our galleries are flat. If not, we also have a wheelchair you can transfer into.

There is full wheelchair access throughout the rest of galleries at JORVIK Viking Centre.

To access our gift shop at the end of your visit, you will need to go back up in the lift then leave through our admissions doors, re-entering the shop through the external door to the right as you exit the admissions area.

Please call our Reservations line on 01904 615505 if you have any questions or to make a booking.

Accessible Toilets

There is one standard accessible toilet in the first gallery of the attraction to the right as you exit the lift. A radar key can be obtained from the member of staff stewarding in that room. This toilet has: a right hand transfer space; support rails next to the toilet; emergency pull cord; and accessible height sink with lever taps.

Guide and Assistance Dogs

Guide and assistance dogs are welcome at the JORVIK Viking Centre and can accompany visitors onto the ride if wished. Dog bowls are available in the Admissions area.

Visitors who are blind or have visual impairments

Large print and braille guides are available at our admissions desk upon request.

Our Interactive Vikings are positioned throughout the centre to offer further information and assistance if required. You may also find one of our volunteers with a handling collection to bring the artefacts to life.

Visitors who are deaf or have hearing impairments

Our ride is fitted with a hearing loop on selected capsules. Please let a member of the boarding staff know if you wish to use one of these capsules and they will board you on the next available capsule with this facility.

Video interpretation is subtitled in our galleries.

Other Facilities for Visitors with Additional Needs

Seating is available in some of the galleries and stools can be provided. The ride is seated throughout.

We do not have a designated quiet area at JORVIK but if you do need to leave for any reason then you can. Your ticket is valid for 12 months so you can use this to return to the building.

Visitors with anosmia or a reduced sense of smell may find the JORVIK smells key on our Visual Story Map useful.

Access Information for Visitors with Young Children

There is no admissions charge for visitors under 5 years old and pushchairs can be brought into the Centre and access the galleries using the lift.

There is a pushchair store to the right of the lift as you exit it if you wish to store pushchairs.

Pushchairs will not fit on our ride, so will have to be stored for this part of the visit, but pushchairs can be collected once you have finished on the ride. Booster seats and lanterns are available for small children using the ride.

Our baby changing facilities are located in the accessible toilet. You will need to ask a member of staff for the key.

Breast feeding is welcome in our attraction. If you prefer to do this somewhere private, a stool is located in our accessible toilet.

Access provision for Groups

Information about our Group bookings can be found here but please contact our Reservations Team on 01904 615505 if you wish to discuss any additional access needs that members of your group may have.

The JORVIK Group aims to continually improve our facilities and access. If you have any feedback on how we could improve our access offer then please email us at access@yorkat.co.uk